Refund policy

Updated 2026-10-21. Purchases are one-time video packs processed by Waffo.

What happens if a generation fails?

20 credits are returned automatically when the system marks a generation as failed. A pending video is still processing. You can use returned credits for a new attempt.

What if I am not happy with a purchase?

Contact billycui50@gmail.com within 14 days of purchase with your order reference to request a full refund. Refunded pack credits will be removed from the account. Statutory consumer rights remain unaffected.

What if payment went through but credits are missing?

Refresh your account after a few minutes. If the balance is still missing, contact support with your Waffo order reference. Do not buy the pack again while confirmation is pending.

How are refunds issued?

Approved monetary refunds are processed through Waffo to the original payment method. Timing depends on the provider and bank. Duplicate refunds and abusive requests may be refused where permitted by law.